Refund policy
Return policy
We are happy to accept returns on any unopened and unused beauty products purchased from our website (www.cherellebeauty.com) and our official pop-ups with proof of purchase.
- The exchange/return needs to be requested within 14 calendar days from the items received time.
- Only one time exchange/return is allowed
- Upon approval for return/exchange, the return package must reach us within 5 business days (Singapore orders) or 10 business days(international orders)
- Processing of returns/exchange may need 5 – 7 business days from the day we received the returned item
- Refunds will only be made in the form of store credits with 3 months validity
- All packaging and/or wrapping and tamper resistant seals must be intact; otherwise the item will be considered unfit for re-sale will not be accepted for refund or an exchange.
- We are unable to accept items that are not in the original sale condition, and we reserve the right to refuse an exchange/return should a returned item not met these requirements or if the product has been damaged by the recipient due to lack of care*.
- Do note items that are purchased during sales or using a promotion code are not eligible for returns or exchanges.
- If you have enquiries, please reach out to us at hello@cherellebeauty.com
Do I need to pay for return shipping fee?
Yes, we do recommend using a reliable shipping service which provide a tracking number. If any return items are lost during return shipping to us, we cannot issue any refund. Unpaid or underpaid returns may not be delivered to us and therefore will not be processed.
What should I do if I did not received the item that I ordered or received a wrong item?
We are sincerely sorry if your order has not been received. Please contact us immediately within 7 calendar days upon items received(starting date from shipment tracking receipt of items). Please send us a photo/video on the received items and order number to hello@cherellebeauty.com and we can help you to correct the order.