Shipping policy
Orders & Shipping
How do I know if my order has gone through?
Once you have placed an order successfully after payment is confirmed, an email confirmation will be sent to you. Please remember to check your junk mail folder if you did not see the email confirmation.
If payment has been processed but you did not receive any email confirmation, you can reach out to us at hello@cherellebeauty.com
Howcan I change/cancel my order after it has been placed?
Kindly note all orders are finalised once payments have been made and it is not possible to amend/cancel any orders. To ensure you got your orders correct, please do check before you check out and make payment. However, if you really need assistance, do reach us at hello@cherellebeauty.com and we are here to assist you.
Tracking of orders
Once you have placed an order, an email confirmation will be sent to you. We will send you an order confirmation with our logistic partner’s tracking number. We are working very closely to ensure your order can reach you as soon as possible.
If your tracking number is not working at all, please reach out to us at hello@cherellebeauty.com and we are here to assist you to find your order
What if I am not around when my parcel arrives?
Our delivery partner will inform you in advance prior to your parcel delivery date and time. Please kindly ensure someone is around to receive your parcel. Additional charges may be incurred for subsequent re-deliveries.
Singapore shipping
Free local Singapore shipping for orders over SGD50.
A flat rate of $4 will be charged for orders below SGD 50.
Singapore shipping description
Local Singapore shipping takes up to 2-4 business days. During peak sales period, kindly expect slight delays and we will try our best to expedite your shipping within 10 business days, subjected to courier's delivery schedule.
International shipping
We do ship internationally to countries stated in the list! However, if you cannot find your country, do email us hello@cherellebeauty.com , we are very happy to assist you on your purchases 😊
Free international shipping for orders above SGD150
If spending is lower than SGD 150, rates, according to your country, will be calculated automatically by our logistic partner.
International custom duties
Dear international Customers, kindly note that you will be responsible for any and all customs fees, taxes, tariffs or duties levied by your government. These fees are usually collected upon delivery by our logistic partners. Shipping of all products are from Singapore and all declaration of package value are per what you have purchased.
International shipping description
We take 3-5 business days to coordinate your order and the delivery time depends on your country’s partner logistic. If your orders are urgent, please drop us an email hello@cherellebeauty.comto expedite your orders and price may differ due to the listed price.